Frequently Asked Questions (FAQs)

FREQUENTLY ASKED QUESTIONS (FAQs)

Q: What is IMBRACE Collegiate Designs?

A: IMBRACE Collegiate Designs is a collegiate lifestyle brand that celebrates higher education, HBCU culture, academic excellence, and community impact through apparel and accessories.

Q: Does my purchase support a cause?

A: Yes. A portion of proceeds helps support educational initiatives, activities, and programs through IMBRACE Education.

Q: How long will it take to receive my order?

A: Most orders are processed within 3-7 business days and delivered within 7-14 business days depending on the product and shipping destination.

Q: Where are your products made?

A: Many of our products are made-to-order through trusted production partners to reduce waste and ensure quality production.

Q: Can I return my order?

A: Due to the made-to-order nature of our products, all sales are final unless an item arrives damaged, defective, or incorrect.

Q: How do I contact customer service?

A: Please use the Contact Us page or email our customer support team. We strive to respond within 48 business hours.

Q: Do you offer bulk or custom orders?

A: Yes. Please contact us regarding alumni groups, organizations, schools, reunions, family events, or special projects.

Q: Will you create designs for specific colleges or organizations?

A: We are continually expanding our collections. Contact us with suggestions for future releases.