Frequently Asked Questions (FAQs)
What is IMBRACE Collegiate Designs?
IMBRACE Collegiate Designs is a collegiate lifestyle brand that celebrates higher education, Historically Black Colleges and Universities (HBCUs), academic excellence, school pride, and educational achievement through apparel and accessories.
Every purchase helps support the educational mission of IMBRACE Education, our 501(c)(3) nonprofit organization dedicated to expanding opportunities for students.
How long will it take to receive my order?
Every item is made especially for you after your order is placed.
Please allow up to 7 business days for production. While many orders are completed sooner, production times may be longer during Homecoming season, holidays, new product launches, or periods of unusually high order volume.
Once your order has been produced, it will be shipped to the address provided during checkout. Most domestic orders arrive within 3–7 business days after shipment.
Most customers receive their order within 10–14 business days from the date the order is placed. These timeframes are estimates and are not guaranteed. Delivery times may vary due to weather, carrier delays, or other circumstances beyond the control of IMBRACE Collegiate Designs or our shipping partners.
For complete details, please visit our Shipping Policy page.
Where are your products made?
Many of our products are custom-made through trusted production partners after your order is placed.
Producing items on demand helps reduce waste while allowing us to offer a variety of colors, sizes, and designs without maintaining large inventories.
Can I return or exchange my order?
Because each item is custom-made specifically for you, we cannot accept cancellations, returns, refunds, or exchanges once production has begun.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will gladly work with our production partner to make it right.
How do I contact customer service?
We're happy to help!
You can contact us by using our Contact Us page or by emailing us at:
We strive to respond to all customer inquiries within 1–2 business days.
Do you offer youth sizes?
Not at this time.
Our current collection features adult apparel. However, youth sizes are planned for future collections.
Join our email list and follow us on social media to be among the first to hear about new product releases.
Do you offer bulk or custom orders?
Yes!
We welcome inquiries from:
- Alumni associations
- Schools and universities
- Student organizations
- Churches
- Businesses
- Family reunions
- Class reunions
- Community organizations
- Special events
Please contact us to discuss your project, timeline, and quantity needs.
Can I request a college or organization?
Absolutely!
We're continually expanding our collections and welcome suggestions from our customers.
If there's a college, university, alumni association, or organization you'd like to see represented, we'd love to hear from you. While we can't guarantee every request will become a product, your feedback helps guide future collections.
What payment methods do you accept?
We currently accept all major credit and debit cards through Shopify's secure checkout.
Additional payment options may become available as our store continues to grow.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email containing your tracking information.
You can use the tracking number provided to monitor your package until it arrives.
If you have questions about your shipment, please contact us at imbracestore@gmail.com.
Are all products available year-round?
Many of our core designs are available throughout the year.
However, some collections are seasonal, limited edition, or released for special events such as Homecoming, graduations, reunions, and other celebrations.
Be sure to visit often and follow us on social media to stay informed about new releases.
I'm looking for a college that isn't currently featured. Will you add more schools?
Yes!
We're continuously expanding our collections and hope to represent more colleges and universities over time.
If you'd like to request a specific school or suggest a future design, we'd love to hear from you.
How do I know what size to order?
Each product includes a detailed sizing guide to help you choose the best fit.
We recommend reviewing the size chart before placing your order, since our products are custom-made and cannot be exchanged due to ordering the wrong size.